Frequently asked questions
What is Tail Trail?
Tail Trail is an online pet store created for pet lovers looking for practical, comfortable, and fun pet essentials in one place. Our collection includes pet beds, collars and leashes, feeding essentials, grooming products, clothing and accessories, and safety and training products for cats and dogs.
What pet products can I shop at Tail Trail?
You can shop a wide range of everyday pet supplies, including cozy pet beds, dog collars and leashes, pet feeding bowls and home essentials, grooming and care products, pet clothing and accessories, and safety and training essentials.
Do you sell products for both cats and dogs?
Yes. Tail Trail carries products suitable for cats and dogs. Product suitability can vary by item, so always check the individual product description, available sizes, and specifications before ordering.
How do I choose the right size for my pet?
For products such as pet clothing, collars, harnesses, and accessories, measure your pet carefully and compare the measurements with the sizing information shown on the product page. Tail Trail recommends measuring your pet for the most accurate fit.
How long does Tail Trail take to process an order?
Orders are generally processed within 1–3 business days after confirmation. Once your order ships, tracking details are sent by email.
How long does shipping take?
Tail Trail currently lists 5–7 business days for standard shipping, 2–3 business days for express shipping, and next-business-day delivery for eligible overnight orders placed before 1 PM EST. Delivery times can vary because of carrier delays, weather, holidays, customs, or other circumstances outside Tail Trail's control.
Does Tail Trail offer free shipping?
Yes. Tail Trail currently offers free standard shipping on orders over $50. Standard shipping for orders under $50 is listed at $4.99.
Can I return a Tail Trail product?
Eligible products can be returned within the applicable return period. Returned products must generally be unused, clean, undamaged, in their original packaging, and include any applicable tags, accessories, or manuals.